There is never a convenient time for your furnace to break down. If your gas or electric furnace fails or is not working as it should, call our office at 888-2020 for an appointment. Regular repair appointments are scheduled for either the morning (7:00am -10:00am), (10:00am – 2pm), (12:00pm – 4:00pm) or afternoon (2:00pm –5:00pm) Monday to Saturday. We can guarantee arrival time on the first appointment of the day, and otherwise try to give a 2 hour window when possible. Unfortunately repair times fluctuate during the day. So for your convenience, one of our office staff or technicians will give you a heads up call at home, work, or on your cell phone when we are on our way.
Emergency service is always available 24/7/365 since our service department never closes! For the benefit of our customers we do not use an answering service. When you call us, our after-hours line will connect you directly to a service technician.
Our fully stocked service vans carry the most frequently used parts for all brands of residential furnaces. Most furnace repairs can be made on the spot or on the same day, and all of our replacement parts come with a one-year warranty. Tradesman also backs our repairs with a one year Labor warranty which doubles to 2 years Labor for our Comfort Plan customers.
Our repair technicians will:
- Inspect your heating system
- Diagnose the problem
- Explain what repairs are needed
- Prepare an upfront repair price for you to approve or decline
- Leave your home in a clean and safe condition.
A $135.00 Service Fee covers the costs associated with sending a professional to your home or business, days or evenings to diagnose and provide solutions for you. Our annual maintenance Comfort Plan customers will only pay a $50.00 truck charge.
New customers and seniors are also offered $40 off the furnace repair price when completed on the same call.
Comfort plan customers receive:
- 15% discount on all repairs
- An extra year labor warranty on any repair. (2 years total)
- Priority service.
- Never pay an overtime charge
- Repair credits towards equipment replacement
In the event that a repair part is not immediately available and you comfort is compromised, we are able to provide temporary heaters or cooling units if necessary. If it turns out your system requires replacement, our Comfort Consultant can meet with you to measure and evaluate your home and design a system suited to your budget and comfort needs. Our goal is always to give our customers options so that you are never pressured into a decision that you may eventually regret. Emergency replacements are quite common and can usually be completed the next or following day!