Michael was extremely professional and helpful in showing us where he needed to do the work for the annual checkup. I told him about a situation I thought was a possible issue and he spotted what was the cause and replaced the part. He was very efficient and clean in his work. He explained that we should have a home duct maintenance done for better furnace performance and he also referred someone when asked. He spotted a possible safety issue with our hot water tank and was kind enough to take care of it for us which was greatly appreciated since we had no idea this could be a potential problem. He advised us of options for a service plan with no pressure. Several years ago when we had a renovation happening where the contractors saw live electrical wires and had to stop their work, we called Mark the owner and he dropped what he was doing to attend to our emergency. We have already referred this company as being very professional and knowledgeable in their trade work. Thank you for being there for us when we need you the most!